FREQUENTLY ASKED QUESTIONS
Here are a few of the questions we get asked the most. If you don’t see what’s on your mind, reach out to us anytime via email, chat, or phone.
We currently accept credit/debit card payments, cash, & money order. If you have any additional questions please contact our support team at sales@deepsearchselections.com.
With in 30 days of receipt of the order we will replace, exchange, or refund the cost of the item(s) as specified in a claim initiated with Customer Service. You can contact Customer Service via email at info@deepsearchselections.com for more information on how to begin the claims process, or refer to our Contact Us page. We currently do not accept returns or exchanges on products that have been open and/or removed from their original retail packaging. ABSOLUTELY NO EXCEPTIONS! For us to process a return for either an exchange or a refund, the item must be in an unopened salable condition, unless the item was damaged during shipping which we will require a claim be filed with the applicable courier service.
We offer discreet guaranteed delivery via national couriers with tracking information provided upon shipment. Domestic Courier options are USPS, UPS, FedEx, and DHL. For international orders a courier service will be specified based on delivery area.
We offer discreet delivery to the US and many other countries. If your state or region appears on the list below – then we DO NOT send there at this time. Even if we do send to your region/state at this time. PLEASE NOTE: It’s not possible for us to know and track every law in every US state. We will not knowingly send to an area where it is illegal for you to have them even as souvenirs. As the consumer you accept full responsibility for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund orders in this situation.
- KANSAS
- KENTUCKEY
We offer discreet delivery to the US and many other countries. If your country or region appears on the list below – then we DO NOT send there at this time. Even if we do send to your region/country/province at this time. PLEASE NOTE: Customers are responsible for all applicable import duties. It’s not possible for us to know and track every law in every region/country/province. We will not knowingly send to an area where it is illegal for you to have them even as souvenirs. As the consumer you accept full responsibility for following the laws of your area. If your package is detained it is your responsibility to retrieve it or not. We do NOT refund orders in this situation.
Afghanistan, Algeria, Argentina. Australia. Bhutan Brazil. Brunei, Burma (Myanmar), Central African Republic. Chad. Chile, China, Cuba, Dominican Republic, French Guana, Guadeloupe, Iran, Italy, Japan, Laos. Liberia. Libya, Malta, Martinique, Mayotte, Mongolia, Nevis, New Zealand, North Korea, Norway, Pakistan, Papua New Guinea, Philippines, Poland, Reunion (Bourbon), Russia, Saint Kitts, Saint Pierre and Miquelan, Samoa, Saudi Arabia, Sierra Leone, Solomon Islands, South Africa, South Sudan, Syria. Timor-Leste, Turkmenistan, Ukraine, Uruguay, & Yemen.
On average 3-14 business days for orders within the USA. Holiday periods delivery windows will differ. International orders may take several weeks depending on the service requested, and time in Customs. Your order will be sent out after your payment has been received, confirmed, and applied to your order. An email containing your tracking number will be sent to you automatically when your order is sent out. PLEASE NOTE:If you feel your order is lost, missing or stolen you must report it to us within 30 days. Anything after 30 days and there is simply nothing we can do. You will receive a tracking number via automated email when your label is printed for delivery. It is your responsibility to keep this number and alert us if not received within the 30 days. We are not responsible for lost or stolen items once they show as delivered in the tracking system.